For any online purchases, you can exchange your item within 14 days after delivery of the product. Please contact admin@tiamoroses.com quoting your order number to initiate the goods return process. You will need to bring back the goods yourself to the stated address, otherwise a collection charge of $15 SGD will apply for non-peak periods, and $20 SGD will apply during peaks seasons (e.g. Christmas, Valentine’s Day, etc).

Item must be returned in new condition with original packaging in-tact for us to process the exchange. Please note that we cannot offer exchanges on any sale, any opened or used products.

Exchanges for item of a lower value is possible but we will not be able to refund the balance in cash or online credits.

Please note that all exchanges are final, i.e. exchanged items cannot be further returned or exchanged.

Once the product is delivered to you and accepted as accurate and as per the original order, there is no refund possible.

To return any items that are damaged or not as per your original order, please send an email within 1 day of receipt of the product including images of the damaged items to admin@tiamoroses.com together with your order number.

One of our customer service representatives will handle your claim directly and apply the appropriate remedy to resolve the matter in the quickest possible timeframe. Refunds are not guaranteed and is at our discretion. We are not responsible for damage of products after delivery.